Crisis Response Coordinator

Community Services · Ottawa, Ontario
Department Community Services
Employment Type Full Time
Minimum Experience Mid-level
Compensation $51,900K-$64,900K DOE


The Ontario Native Women’s Association (ONWA) is a not for profit organization that empowers and supports Indigenous women and their families in the province of Ontario.

ONWA encourages the participation of Indigenous women in the development of Federal, Provincial, Municipal/Local government policies that impact their lives and ensure issues affecting Indigenous women and their families are heard at key government tables.


ONWA is committed to providing services that strengthen communities and guarantees the preservation of Indigenous culture, identity, art, language and heritage.  Ending violence against Indigenous women and their families and ensuring equal access to justice, education, health, environmental stewardship and economic development, sits at the cornerstone of the organization.  ONWA insists on social and cultural well – being for all Indigenous women and their families, so that all women, regardless of tribal heritage may live their best lives.



The Crisis Response Coordinator will provide systemic advocacy and system navigation for immediate response to women at risk of human trafficking or leaving a situation of trafficking, by providing immediate support to the crisis response workers and stabilization with transportation to safe housing and access to supports as they require.  The Crisis Response Coordinator will liaise with police services and will ensure ongoing trauma informed, culturally based support are provided until the woman has safely transitioned to appropriate long term supports.


The Crisis Response Coordinator will work one on one with the Crisis Response Team to provide, cultural programming, referrals, advocacy and services.


  • Minimum degree in Counselling, Social Work or Psychology (Masters preferred) along with a minimum of 3 years previous experience working with and advocating for sexually trafficked women.
  • Minimum 3 years experience advocating and supporting Indigenous women.
  • Previous experience in a supervisory role considered an asset.
  • A strong understanding of gendered violence from an integrated feminist, anti-racist, anti-oppression perspective is required.
  • Proven work experience in crisis support and ability to mediate conflict.
  • Specialized knowledge of trauma, mental health and substance abuse issues.
  • Ability to work with Community Member centered approach.
  • Proven ability in case management and systemic navigation.
  • Knowledge of gender based analysis theory and methodology.
  • Excellent oral and written communications.
  • Strong organizational, project management and time management skills.
  • Must be dependable, able to follow instructions, respond to management direction and be able to improve performance through management feedback.
  • Capacity to solve problems and to see different perspectives.
  • Ability to plan, organize and manage time effectively.
  • Highly motivated individual with the ability to work with minimal supervision.
  • Excellent organizational and communication skills and an ability to follow through on assigned duties independently with strict deadlines.
  • Knowledge of Not-For Profit Organizations
  • Proficient working knowledge of MS Office Software, internet, and general office equipment.
  • Ability to travel and work flexible hours
  • Must be willing and able to work a flexible working from home arrangement if required.  This may include a combination of virtual remote work in your home and in office arrangements.  This will be based on operational needs and will be determined by the ONWA.
  • Reliable vehicle, appropriate vehicle insurance coverage, clean drivers abstract and valid Ontario “G” class driver’s license.
  • Current, valid vulnerable sector criminal records check. Valid 1st Aid/CPR.
  • A cellular phone and internet access is required within this position
  • Ability to speak an Indigenous Language is considered an asset.




  • Inter-cultural Competency Informed – Understands to incorporate a personal responsibility to increase sensitivity, awareness and implementation of ONWA’s cultural teachings and organizational practices in both professional conduct and work related deliverables.
  • Indigenous Gender-Based Analysis Informed – Understands to incorporate an intersectional approach to gender, race and discrimination and subsequent intergenerational impacts affecting Indigenous women and their families. 
  • Trauma-Based Practice Informed – Understands to incorporate a trauma-informed approach to recognize and respond to all forms of trauma and the necessity of supporting Indigenous women in a culture of tradition and safety in her healing journey. 
  • She is Wise Leadership Informed – Understands to incorporate the Four Agreements within daily responsibilities and combined with ONWA’s cultural teachings contribute to the empowerment and leadership of Indigenous women within their communities.



  1. Provide case management services to sexually trafficked women which includes assessments, developing safety plans, short and long term planning, supportive counselling and follow up services when required.
  2. Provide targeted outreach to sexually trafficked Indigenous persons.
  3. Provide support, advocacy, referrals and connections to woman and community resources as needed.
  4. Provide crisis intervention and referrals to ongoing counselling services to survivors of human trafficking.
  5. Work with police services to establish partnerships and protocol to support trafficked women as they leave.
  6. Provide trauma informed crisis care and stabilizing supports.
  7. Act as an advocate and resource person for the organization on issues specific to sexually trafficked women.
  8. Provide accompaniment to women as required including transportation as needed.
  9. Assess Community Member crisis needs and develop and implement a plan of stabilization.
  10. Carry out crisis stabilization and service delivery/Community Member contact documentation in a timely and professional manner.
  11. Collect data, and ability to provide funder reports and statistic accurately and on time.
  12. Provide training to employees, colleagues, Community Members, support services.
  13. Consistently evaluate the program to ensure service delivery.
  14. Work collaboratively with all team members, community services and supports.
  15. Ability to assess and compile environmental scan within Thunder Bay and surrounding Districts.
  16. Other duties as assigned.


  1. Complete monthly reporting and submit to Manager/Director when required.
  2. Complete quarterly reports on or before the requested due date.
  3. Complete and assess environmental scans.
  4. Complete and attend supervisions with Manager/Director on a regular basis.
  5. Other reports or admin as assigned.



  1. Promote the program within the community.
  2. To adhere to professionalism in representing the organization at all times and maintain good communications.


  1. Adhere to the Policies and Procedures as set by the ONWA
  2. Representation on committees as required for the enhancement and benefits of ONWA’s programs.
  3. To network and promote ONWA and all ONWA related programs. Maintain good communication.
  4. Maintain professionalism at all times.
  1. The completion of functions outlined in the description and the achievement of goals set to a high level.
  2. Attendance and conduct at work according to the requirements of the Association’s Personnel Policy.
  3. Adherence to the Code of Ethics, and positive relationship building.


To execute duties and responsibilities outlined in the job description.


The Crisis Response Coordinator will be directly accountable to the Branch Manager for the proper completion of the functions outlined in the job description.

Indigenous Women are particularly encouraged to apply. 

We welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


As Indigenous leaders, ONWA is continuing full operations including hiring, while working from home, as supporting our community members is a priority.  ONWA is scheduling all interviews, providing all training, onboarding and orientation for new employees, through the use of virtual tools.  We will continue to accommodate remote and home based work arrangements in an effort to keep our ONWA employees healthy and safe

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  • Location
    Ottawa, Ontario
  • Department
    Community Services
  • Employment Type
    Full Time
  • Minimum Experience
  • Compensation
    $51,900K-$64,900K DOE